Yahoo Independent 3rd Party Store Ratings

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Samples of Customer Emails

Below are real messages we've received from happy customers over the years. We’re proud to share their kind words and experiences with The Dog Outdoors.

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"Hello Scott, I purchased both of these dog coats (CloudChaser and EzyDog Mission Coat) for several reasons. I wasn't sure which one I liked. I wasn't sure about the size. I wanted to save on shipping. Both coats arrived amazingly fast. I LOVED both of them. The size is perfect and quality outstanding. I will be keeping both of them. I look forward to continued business with The Dog Outdoors."
— Mary

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"Great product, fast shipping and great prices. I also enjoy the videos, will be doing business with you again soon. Thanks!"
— Tim

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"Hello! We recently purchased the walky dog, a harness, and the mongrel leash, plus the bungee extension from your site. My husband and I are so impressed with these products that we just had to write and say thank you... This has saved our relationship with our dog... She is one happy dog, and we are now happy dog owners. Thank you, thank you, thank you!"
— Shannon

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"OMG, Scott! We were sitting here at our dining room table after getting the four kids (and dog!) to bed, trying to order stuff for our Riley from the website, when I sent you my original email... Needless to say, I immediately went back to thedogoutdoors.com and placed my order. : )... Now THAT is superior customer service!"
— Tracy

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"When I first bought my walky dog, it sat in my garage for a couple months. I was nervous to use it because both my dogs (a terrier mix and a boxer) are heavy pullers... Last week I started using the walky dog with great success... Gonna get a few for Christmas presents for friends this year."
— Brittany

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"Scott, Thank you especially for your videos that helped me decide that I actually could install and use the Walky Dog leash correctly. I was a little dubious about the dog part of the trio though, because although I can ride a bike and I was able to install the Walky Dog bike leash correctly, I was not sure how my 67-pound, 11-month-old, stubborn, male Goldendoodle was going to take to the idea. Watson was a little unsure but he completed a one-third mile loop around the neighborhood well! It went perfectly! In many ways, I wish I'd done this long time ago when I first found that there was such a rig. However, I am happy that I waited so that I bought it from The Dog Outdoors, a company and Web site that I feel confident buying items from with all the great video instructions and examples of how the items actually work with the dogs! PLUS I bought one of the Canny No Pull Collars -- and wish that I'd found this 10 months ago -- it would have saved my $800 in trainer fees! Watson is still not totally happy about it after two days and numerous walks, but he is getting the idea that the battle/war is actually over. Thank you for all the effort you have put into your Web site and for offering quality products that actually work!"
— Cynthia

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"I just wanted to say thank you. Received the walkydog yesterday, and have taken both dogs for a run with it. Worked great for dogs of multiple sizes (one dog is a lab mix pup about 10 months old and the other is a border collie/sheltie at 8 years old.) I loved the control that the walkydog attached to the bike gives vs a leash in my hand. Thank you, and looking forward to do more business with you."
— Nikki

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"Hi there, Just wanted to say thanks much for the great job you do. Your videos are informative and very helpful. Your goal of feeling like you're in the store checking out the product holds true; after watching your videos I really feel like I have a good grasp on the items. I just ordered an ezy harness and gulpy dog from you today and I came to my decision after watching your videos. I was on the fence about the gulpy dog, however because I watched the video I did end up ordering. Additionally, your videos cemented my decision to order a Walky Dog. Thanks very much to the both of you. I wish you great success and am totally in love with your business approach!"
— Stephanie

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"Hey there, Last summer we purchased the walkydog bike attachment and we just love it! The dog loves it more and would run on it until she passed out if we let her. I'm a professional photographer and have my own website, and being such a huge dog lover I frequently post about my dog on my website. I decided to do a video of her using the walkydog attachment to show people who read my blog. The video is finished and I will be posting it on Monday. It's such a killer video and I thought you'd most likely love to see it for yourself!!"
— Steff

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"I just wanted to tell you what a great site you have. You sell the kind of stuff I'm looking for. All the instructional videos are outstanding. Why others don't do it is beyond me. I ordered a walky dog and an ezy harness last year for my 1 1/2 yr old Golden Retriever, Summer (after watching your videos). She loves it. I've referred folks to your site and just recently noticed the Dog Tow Leash. What a great design! The walky dog works fine for us but The Dog Tow Leash is just a better design for many reasons. I'm a mechanical engineer, very active and a dog person. I'm jealous of what Mike Leon has done, I live in Orlando too. I was just talking to my dog friends about all the dog products that could be made or improved if I just had the time (or made the time). I wish you great success with your business, you deserve it."
— Marty

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"I LOVE your WalkyDog leash. Attached are two photos of Bailey girl (Yellow Lab) and I... our first time with me on the bike 'Peddling' (rather than walking with the bike)... I sure hope you forgive me for intruding on your e-mail box with all the photos..."
— Debbie

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"I am a sixty-four year old, small-framed woman. My dog is a wonderful 80-pound golden doodle... two years old... with lots of energy and power! I could never give him the quantity or quality of daily exercise that he dearly needed. I saw the WalkyDog online and thought that it would be the ticket for me. I purchased a small electric bicycle (Vatavio), hooked on the WalkyDog and we are out running together every day! I have never been even close to being tugged over by him. Thanks so much!"
— Jude, San Luis Obispo, California

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"Wow, Scott! Thank you so much! I really appreciate your insights and the amount of time you spent answering my questions. I know that I will be able to make the right decision now. And I will for sure spread the word about your site. Thank you for the generous amount of information... I can tell you love what you’re doing :) When I get my dog up and biking, I will send you a picture or video or something. Take care and keep up the great work!"
— Jessy

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"Hi, I just wanted to say thank you for getting my order to me so quickly! I was on my way out to walk my dog after work and thought there was no way my order would have come today, but there it was. I LOVE the harness and the leash so much! My dog is pretty big and strong, and I was amazed at the difference when I walked him tonight. Thank you again."
— Sara

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"Just want to let you know that my dog and I love the WalkyDog bike leash. My dog had no problem running alongside the bike on the first try — she knew exactly what to do and loved being able to run. Thank you again."
— Laura

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"Hello Jenny and Scott, My husband and I have been using our WalkyDog bike leashes every day for the past week and a half and can't tell you how much we LOVE them. Our Siberians are running really well with them and we are all having the best time cruising around Big Bear Lake with them. We will send you some photos and hopefully a little video if we get around to it. Anyway, we couldn't be more pleased with our purchase and we are trying to spread the word to the folks up here to get you some more business."
— Adrianna

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"I just got the WalkyDog today about 6pm. I hooked it up, and took my old English Sheepdog out for a bike ride — he LOVED IT! I couldn't believe how well he responded to it. You know with a dog this size and a two-year-old daughter, there is just not enough time or way I can properly exercise him to the full extent he really needs. NOT ANY MORE! The treat was really sweet. Good luck with your business — I will definitely be a returning customer. Already had a few people ask about it... so I am sending business your way! Thank you so much!"
— Misty

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"Wow... Nobody in my family believed that my Australian Shepherd Jack could be contained by anything and was sure I was going to kill myself if I tried to ride my bike with him. This attachment worked perfectly from the first try with no training. My dog is crazy and has more energy than any other pet or human I have ever met. We take him to the dog park and he never tires. This is the only thing that has ever worn him out. It's a miracle... Thank you!!"
— Carly

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"I just wanted to thank you again. I received the clamp... and the dog treat! Your service is the best. And Hunter (my dog) appreciates the exercise... I appreciate the shorter walks since it is getting colder. Take care!"
— Nicole

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"We love the Walky Dog. In fact, we got two of our daughters each one for their dogs. The dogs go crazy when they see us get out the bikes. We LOVE it! Thanks so much for your time. I think I will purchase the Bike Tow after the first of the year once I adopt a new pup. Thanks again!!"
— Anonymous

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"Moses is doing great with the new harness. I adjusted it and he actually likes it. This has got to be the best thing I bought this year. I feel like I have a new walking partner. I told my UPS driver about it — he has two labs that like to pull him when he walks them. I hope he buys one from you."
— George

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"I hope you got my feedback on your website. I hope you make a million bucks because that contraption is awesome!"
— Stacey

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"You may remember that you asked me to let you know how the Bike Tow Leash worked with my recumbent bicycle and if my large, headstrong, and not very well-behaved dog would use the BTL. Have you ever heard the expression 'Like a duck to water?' Oh my goodness, he LOVES it! He sees me on my bike and can't wait to go for a run. The BTL keeps him away from the wheels and gears of the bike and controls him when he tries to pull in a different direction. My dog follows me no matter which way I turn. My only issue is that he wants to run faster than I can pedal — so I may have to add an electric assist to my bike just to keep up with him ;-). We took some pictures, but it was at night and they did not come out very well. We'll try to take some photos this weekend — I will send them to you if you would like."
— Jack

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"I just received the new leash. Again, thanks for your great customer care. I would like to give feedback and let other consumers know how great your customer care was, but I could not find the rating service about your company. I would like to give 10 stars instead of 5 stars. I can't wait to ride a bicycle with my dog (still have a few more months to wait). Thanks and have a great fall and winter. Best wishes."
— Anonymous

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"I got my WalkyDog a couple of weeks ago. I was a little worried about how my dog would like it and how it would work in New York City! No problems on either front. First of all, my dog loves running A LOT, and it is so safe to use. We have lots of great places to ride that are car-free so all is well. Your videos really helped me make a decision and I knew what to expect when I started out with him. Great advice and direction. I did have to tighten my seat post as he is quite the puller :) Thanks a bunch!"
— Brian

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"My one-year-old Labrador Chance and I absolutely love the WalkyDog. Chance just loves pulling me around the neighborhood. Great product. The EzyDog Padded Dog Harness is great when used with the WalkyDog. Now I'm looking at the flotation device and Cujo Bungee Leash! Keep up the good work guys!"
— Landry

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"Just wanted to take a moment to thank you for our Walky Dog leash and harness. It came today and my husband and I were excited to see Marley's reaction. She LOVES it!!!! We briefly tried holding her on a loose lead while biking and realized how dangerous that could be, so this is just what we've been looking for. Installation was so easy! In minutes we were out turning heads and getting lots of smiles from our neighbors. I was taking it slow at first but Marley caught on very quickly and when I looked over at her, she wasn't lagging but pulling me to go faster. I'm sure Marley wants to say thanks too! Wonderful products and fast delivery... you guys are great!"
— Rich and Donna

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"I was walking my very active Wheaten Terrier, Dugan, after my husband went over the handlebars on his bike and broke his wrist. No, he didn’t have the dog with him that time. Dugan is 10 months old and we picked him up from the pound about 3 months ago. My husband figured out how to 'run' him on the bike with a leash but wouldn’t let me even try! I got a new hip about a year ago and can no longer run like I used to, and now bike for exercise. This very active puppy needed more than a walk. So while my husband was recuperating, I was relegated to walking Dugan. 1.5 hours wasn’t even putting a dent in him. Beautiful weather here in Nebraska, but wow, a lot of time — and he wasn’t even panting. I had a lady pass us on her bike with her dog in tow! I stopped her, asked her what the heck, and she was more than happy to tell me where to find a Walky Dog! Got it UPS'd yesterday, and yes, had it attached to my bike in about 5 minutes. I would always ride beside the two boys but never could 'run' Dugan myself. He thinks it’s pretty cool that I now can 'run' him too! I feel very safe and secure for the both of us, and that confidence travels right down through the Walky Dog and allows us both a very enjoyable ride. I could swear Dugan was smiling when we got home! A very happy, very energy-depleted, very tired, and well-spent little guy. So thank you for your product. I now find myself yelling out the car windows as I pass another bike/leash combo to check out your website! I get a lot of 'Thank You's'. So here’s hoping business goes your way!"
— Madeleine

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"Thank you for the quick response. We used the WalkyDog this evening and our dog loved it — and so did we. Thanks again!"
— Diana