Returns and Exchanges
Hassle-Free Returns and ExchangesExchanges:
In the chance that you need to exchange an item, please follow the steps below. We know how frustrating getting the wrong sized item can be so we have implemented one of the fastest and easiest exchange programs out there.
You should find a return/exchange form on the back of the packing slip included in your order. Follow the simple instructions on the back and include the form in the package being sent back. If you did not receive the form in your order you can print it here. Just make sure to include the name the order was placed under and phone number for identification.
As soon as your returned package arrives back to us, we send your exchange item out right away and take care of the shipping cost.
*At this time, we recommend that you send items back for a refund and place a new order if an exchange is needed for the fastest turnaround time. If returning and placing a new order, your original shipping cost will be refunded.
Our return address:
The Dog Outdoors
11301 Bastogne Loop
Austin, TX 78739
Returns for refund:
**Keep in mind that you may be able to print return shipping labels from the post office at home by visiting USPS.com and can also schedule a pickup.
Please make all returns within 30 days of the purchase date. The item must be unused (trying an apparel item on your dog for size would not be considered used) with all packaging intact for a full refund of the product price. Our bike leashes are an exception and can be returned for a full refund even if used. We are very reasonable and will work with you to ensure you are happy. Refunds will be issued directly to the credit card used for your order or to your Paypal account if using Paypal. We try our best to issue the refund within 3 business days of receiving your return. Please contact us with any questions.
You should find a return/exchange form on the back of the packing slip included in your order. Follow the instructions on the back and include the form in the package being sent back. If you did not receive the form in your order you can print it here. Just make sure to include the name the order was placed under and phone number for identification.
*In the extremely unlikely chance you receive a defective item please refer to the following policy. If there is a manufacturer defect on any item you will have the option of a full refund or immediate exchange. The Dog Outdoors will promptly refund or exchange your defective item within 60 days of purchase on all items we carry. After 60 days the manufacturer warranty will take affect, but we will still handle refunds or exchanges for you making this process as hassle-free as possible.