Shipping Policy

Processing & Shipping

We do our best to get your order on its way as quickly as possible.

Orders received before 12:00 PM Central Time on business days are generally processed for same-day shipment, unless otherwise noted on the product page or affected by inventory availability, personalization, holidays, or other circumstances.

Orders placed after 12:00 PM Central Time, on weekends, or on holidays will generally be processed on the next business day.

Some products may require additional processing time. If a product has a longer processing time, that information will be noted on the product page.

Delivery Times

Once your order ships, delivery times are estimates and vary depending on the shipping carrier, destination, weather, holidays, and other circumstances outside our reasonable control.

Most standard orders arrive within approximately 3–4 business days after shipment, but delivery times are not guaranteed.

Carrier tracking information will be provided when available.

Shipping Carriers

We may use USPS, UPS, or other shipping carriers depending on the order, destination, shipping method selected, and other circumstances.

Once an order has been accepted by the shipping carrier, delays, routing issues, weather events, and other carrier-related circumstances may affect the delivery date.

If tracking indicates that your package has been delivered but you cannot locate it, please contact us and we will do our best to help.

Personalized & Special-Order Items

Personalized, customized, made-to-order, or special-order products may require additional processing time. Please refer to the applicable product page for any specific processing-time information.

Shipping Address

Please make sure your shipping address is correct before completing your order. If you need to make a change, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

We are not responsible for delays or additional costs resulting from an incorrect or incomplete shipping address provided at checkout.

Questions About Your Order

If you have questions about the status or delivery of your order, please contact us at scott@thedogoutdoors.com or (512) 553-1880.

We are always happy to help.

Thank you so much for stopping by!