Where are you located? Do you have a retail store?

We are located in Austin Texas. As of right now we do not have a retail store, but local customers can call or email to schedule a pickup at our office/warehouse.


Where do you ship to? We ship anywhere in the United States via UPS and USPS. All shipping rates are calculated at checkout and estimated delivery dates are displayed. We try our very best to ship your order out the same day it is placed if received by 12:00 pm CST so you can enjoy your purchase at the soonest possible date.

Is my information secure on your website? Yes. The Dog Outdoors uses industry standard SSL encrypting provided by Shopify to keep all of your data secure. We hate SPAM as much as you, so rest assured that we would never distribute any of your information to anyone.

What if I need to make a return or exchange?

You can always contact us for any return questions at support@thedogoutdoors.com 

Hassle-Free Returns and Exchanges

Exchanges:

In the chance that you need to exchange an item, please follow the steps below. We know how frustrating getting the wrong sized item can be, so we have implemented one of the fastest and easiest exchange programs out there.

You should find a return/exchange form on the back of the packing slip included in your order. Follow the simple instructions on the back and include the form in the package being sent back. If you did not receive the form in your order you can print it here. Just make sure to include the name the order was placed under and phone number or email address for identification.

As soon as your returned package arrives back to us, we will issue a full refund (including your original shipping cost if you note that you are re-ordering).

*At this time, we recommend that you send items back for a refund and place a new order if an exchange is needed for the fastest turnaround time. 

Our return address:

The Dog Outdoors
Attn: Returns
11301 Bastogne Loop
Austin, TX 78739

Returns for refund:

**Keep in mind that you may be able to print return shipping labels from the post office at home by visiting USPS.com and can also schedule a pickup.

Please make all returns within 30 days of the purchase date. The item must be unused (trying an apparel item on your dog for size would not be considered used) with all packaging intact for a full refund of the product price. We are very reasonable and will work with you to ensure you are happy. Refunds will be issued directly to the credit card or payment method used for your order. We try our best to issue the refund within 3 business days of receiving your return. Please contact us with any questions.

You should find a return/exchange form on the back of the packing slip included in your order. Follow the instructions on the back and include the form in the package being sent back. If you did not receive the form in your order you can print it here. Just make sure to include the name the order was placed under and phone number for identification.

Manufacturer Defects:

*In the extremely unlikely chance you receive a defective item please refer to the following policy. If there is a manufacturer defect on any item you will have the option of a full refund or immediate exchange. The Dog Outdoors will promptly refund or exchange your defective item within 60 days of purchase on all items we carry. After 60 days the manufacturer warranty will take affect, but we will still handle refunds or exchanges for you making this process as hassle-free as possible.

Why Shop At The Dog Outdoors



** Check out what our customers think or join our Facebook Page to interact with customers and fans.

• Benefit from our experience.
  First of all, we believe in and use all of the products we sell. If it didn't meet our (and our dogs') standards, it wouldn't be available at The Dog Outdoors. We can personally answer any questions you have because we use the products.
  
• We are happy to always be available for questions even long after you have made a purchase. We know how important our customers are to us.
  
• No where else on the web will you find more information (including videos) about the products we sell.
• We make every effort to bring the experience of shopping in your local pet shop online. Watch videos, read our buyers guides, and get tips for making an informed decision. If you still have questions contact us 24/7.
  
• We pride ourselves on being a small business.
  This allows us to put our own personal touch into your buying experience and give you unparalleled customer service.
• With few exceptions your order will be packed up and shipped out the very same day by the owner. 
  
• You are dealing with real people. Not some faceless company or mega corporation. Reach out to us and ask us anything. We (our dogs included) won't bite :)
  
• Your satisfaction is guaranteed. If you are not satisfied with your experience, let us know about it. We will make every reasonable effort to make it right. We want you to be happy!
  

What is the fastest way to get my questions answered?

Both my wife and I are proud to offer same day shipping on most orders as long as the order is made by 12 p.m. CST. In order to offer this service we are sometimes not able to answer phones during very busy parts of the day. We do frequently check email as we process orders and even after hours and on weekends. If you have a question about any of our products or a current order with us, please shoot us an email at support@thedogoutdoors.com and we will get back to you shortly with a detailed response to your question. If you need to reach us by phone please call (512) 553-1880‬. We are trying to catch up with growth as quickly as possible. Thank you for supporting our mom and pop shop!