Frequently Asked Questions
**If you have specific questions about the WalkyDog or the Bike Tow Leash please click the respective links below or check out our Dog Bike Leash Buyer's Guide.
2) Is my information secure on your website?
3) What is your return policy?
4) Why shop with us?
5) Do you have a phone number I can call?
Where do you ship to? We ship anywhere in the United States via UPS and USPS. Our standard flat shipping rate of $5.95 is good for the 48 continental United States (Sorry - Alaska and Hawaii are not currently eligible for this rate, but we do still ship to these great locations for a very reasonable rate). We also ship to Canada via USPS. Canadian shipments can take from 1 to 2 weeks depending on how long it takes to get through Canadian customs. We offer standard and priority shipping services to Canada. We also ship to APO addresses - please choose this shipping option at checkout. All shipping rates are calculated at checkout. See the map below for estimated shipping times via our standard shipping option. We try our very best to ship your order out the same day it is placed so you can enjoy your purchase at the soonest possible date:
Standard Shipping Estimations:
Is my information secure on your website? Yes. The Dog Outdoors uses industry standard SSL encrypting provided by Yahoo, Inc. to keep all of your data secure. We hate SPAM as much as you, so rest assured that we would never distribute any of your information to anyone.
What is your return policy? Please see our return and exchange policy on the About Us page
Why Shop At The Dog Outdoors
General Frequently Asked Questions
1) Where do you ship to and how long does it take?2) Is my information secure on your website?
3) What is your return policy?
4) Why shop with us?
5) Do you have a phone number I can call?
Where do you ship to? We ship anywhere in the United States via UPS and USPS. Our standard flat shipping rate of $5.95 is good for the 48 continental United States (Sorry - Alaska and Hawaii are not currently eligible for this rate, but we do still ship to these great locations for a very reasonable rate). We also ship to Canada via USPS. Canadian shipments can take from 1 to 2 weeks depending on how long it takes to get through Canadian customs. We offer standard and priority shipping services to Canada. We also ship to APO addresses - please choose this shipping option at checkout. All shipping rates are calculated at checkout. See the map below for estimated shipping times via our standard shipping option. We try our very best to ship your order out the same day it is placed so you can enjoy your purchase at the soonest possible date:
Standard Shipping Estimations:
Is my information secure on your website? Yes. The Dog Outdoors uses industry standard SSL encrypting provided by Yahoo, Inc. to keep all of your data secure. We hate SPAM as much as you, so rest assured that we would never distribute any of your information to anyone.
What is your return policy? Please see our return and exchange policy on the About Us page
Why Shop At The Dog Outdoors
- Benefit from our experience. First of all, we believe in and use all of the products we sell. If it didn't meet my standards, it wouldn't be available at The Dog Outdoors. We can personally answer any questions you have because we use the products. We are happy to always be available for questions even long after you have made a purchase. We know how important our customers are to us.
- No where else on the web will you find more information (including videos) about the products we sell. We make every effort to bring the experience of shopping in an actual store to your computer screen and even go beyond that. See our products in use in high definition video, read our buyers guide to help make your decision and if you still have questions contact us 24/7.
- We pride ourselves on being a small business. This allows us to put our own personal touch into your buying experience and give you unparalleled customer service. With few exceptions your order will be packed up and shipped out the very same day by my wife or I. You will get your stuff faster than most any place you shop at online. Let us show you what customer service is all about!
- You are dealing with real people. Not some faceless company sending you products they don't even keep in inventory. Reach out to us and ask us anything. We (our dogs included) won't bite :)
- Your satisfaction is guranteed. If you are not satisfied with your experience, let us know about it. We will make every reasonable effort to make it right. We want you to be happy!
Do you have a phone number I can call?
Both my wife and I still have other jobs at the moment, so the best way to ask a question and get the fastest most thorough answer is to Email Us. This way we can have time to digest your questions and provide you with a well thought out response. We are also not taking orders over the phone at the moment for the same reason, but hope to offer this option in the future. Even though we have other jobs, we almost always get your order out the same day if it is ordered before 3 PM CST.
